Frequently asked questions

Here you will find the answers to the most frequently asked questions.
  1. MY ORDER

    I didn’t receive my order confirmation, how can I find my order details ?

    You can find all your ticket orders in your account, in the section "My orders". Please check your spam or junk folders in your email inbox for your order confirmation. 

    I would like to modify or cancel my order, how can I do this ?

    All tickets are subject to the general terms and conditions of sale. As a sport event ticket, there is any right of Withdrawal. All tickets are non-refundable and non-transferrable. All ticket orders are final.

    How can I download my invoice following my purchase ?

    You can find and download your invoice from your account in the section "My orders". 

    I can't download my e-tickets ?

    Your tickets will be available to download shortly before the start of the tournament. An email will be sent to you when they are ready to download. 
    In the meantime, you can find all your orders on your account in the section "My orders".

    What happens if the payment is rejected ?

    If your payment has failed, the order will not be confirmed. It will then be necessary to place a new order with another valid means of payment. 

  2. MY ACCOUNT

    What should I do if I have forgotten my password ?

    If you have forgotten the password for your account or if you have problems to access to your account, please click on "forgot password".  
    You will receive an email detailing the process for resetting your password.

    How can I change my password ?

    At any time, you can change your password from your account in the tab "My profile".

    How can I change my email address ?

    You can change your email address at any time from your account in the tab "My profile".  
     As a reminder, your email is used as a login to access your account. 

  3. OUR TICKETING OFFERS

    How can I buy tickets for a match ?

    This website (parisbeachprotour.rnksport.com) is the only official website for purchasing tickets for the  Beach Pro Tour 2022. 
    You can find all our ticket offers on our website. 

    How many tickets can I order ?

    You can order as many tickets as you want. Only specific offers will be subject to a restriction on the maximum number of tickets available for purchase.

    Which are the different ticket categories available ?

    In each venue, 4 categories of seats are available: 
    4 categories of seats are available:
    Private Box category: Privatization of a box in the lower side stand
    Shared Box Category: Placement in a box (non-private box) in the lower side stand
    Category 1: Placement in the intermediate side stand
    Category 2: Positioning in ¼ turns and in the rear part of the playing area

    What kind of tickets are available for purchase ?

    The single ticket allows you to attend the session of your choice.
    The Saturday pack allows you to attend the whole day on Saturday (afternoon session & evening session + access to Welcome to the beach).
    The Weekend pack allows you to attend the day on Saturday and Sunday (Saturday afternoon session + Saturday evening session + Sunday sessions).

    What does my ticket give me access to ?

    Your ticket gives you access to the entire site, subject to its validity. Matches on the Philippe-Chatrier court, all the annex courts and all the activities offered on the site.

    Do I need special tickets to access the side courts ?

    No, your ticket gives you access to the whole site.

    Are there tickets available at a reduced price for concessions ?

    Yes, there are tickets at the child rate (available for children under 12 on the date of the event)

    I would like to attend a match with my child, does he need a ticket ?

    All children, regardless of age, must be in possession of a valid ticket to have access to the venue.

    What time do matches start ?

    Thursday 29th September : 10:00 – 23.00
    Friday 30th September : 10:00 – 23:00
    Saturday 1st October : 13:00 – 17:00 (afternoon session) and 19:00 -23:00 (night session)
    Sunday 2nd October : 12:30 – 17H30.
    The timetable is based on French time and is possibly subject to change.

    Do I need a ticket to access to “Welcome to the beach” ?

    “Welcome to the beach” is an entertainment period between the two Saturday sessions. You can access it with any valid Saturday ticket (afternoon, evening, day) and weekend ticket.

    Can I temporarily leave the site ?

    No, any exit from the site is definitive.

  4. OUR B2B TICKETING OFFERS

    I am a club, a company, a works council, an association and I would like to order tickets. How can I do this ?

    Beyond 10 tickets per order, companies, associations and clubs can order tickets directly from our sales department.
    You will find all the information relating to the ordering of this type of product on our dedicated “Groups & CE” page. (Coming soon)

    Are there any offers for Hospitality / boxes / Lounges ?

    We have a program dedicated to Hospitality / Skyboxes / Lounges. You can find all the information about the available products on the dedicated website. (Coming soon)

  5. ACCESSIBILITY TICKETS

    I have an accessibility requirement (for example I require a wheelchair space or an easy access seat), when can I apply for tickets ?

    To purchase PSH tickets, please contact customer service via the contact form, detailing your request. We will get back to you as soon as possible.

  6. CONTACT US

    How to contact us ?

    If you haven't found the answer to your question, please contact us via our contact form.  
    Our customer service open from 10 a.m. to 6 p.m. Monday to Friday will answer you by email as soon as possible.